Securus Technologies’ Customers Observation on the use of technology to Prevent and Solve Crimes

Securus Technologies, a top supplier of criminal and civil justice technology solutions meant for investigation, public safety, monitoring and corrections published a number of observations made by its facility customers. The customers commented on the use of technology in solving and preventing crimes including the inmate-on-inmate type. The comments were mainly received via email communications and formal letters from jail and prison officials. Rick Smith, the CEO of Securus Technologies revealed that the company develops a fresh service or product every week, aimed at solving and preventing crimes.


Overview of Customer Comments


Rick Smith stated that the emails and letters touched on the way their services and products impact the lives of other people. The company manages to keep the society, parolees, inmates and their families safer. One facility customer appreciated the company’s services and products as they helped in intercepting useful information from their phone calls, which led to their obtaining of a search warrant against a corrupt member of staff. I also saw another facility customer express their gratitude to Securus Technologies for its commitment towards revolutionizing the imprisonment environment and improving the public safety in their area.


I also read a customer comment about how the covert alert feature helped them in nabbing a suspect. There was another comment from a facility that was able to listen in to a call between two inmates and their mother whereby the older sibling was telling the younger one what to say when asked questions regarding a recent shooting incidence. Another facility thanked the company for its LBS software that enabled them to recover illegal assets, cash money and drugs.


About Securus Technologies


Secures Technologies is an American company headquartered in Dallas, Texas. It was established in 1986 and has regional offices in Texas, Atlanta, Allen, Georgia and Carrollton. The company has about 1,000 employees and is contracted by over 2,600 correctional facilities in the US and some in Canada.